How does Siptalk implement line hunting without a dedicated feature?

Siptalk provides flexible line hunting through its call routing configuration. You can add multiple routing profiles to a schedule, and calls automatically flow from top to bottom through the list, creating a sophisticated overflow sequence that's more flexible than traditional line hunt features.

What's the difference between line hunt and call overflow routing?

Traditional line hunt follows a fixed sequence of extensions, while call overflow routing in Siptalk uses profile-based rules that can include multiple destinations, time-based conditions, and intelligent routing logic. This provides greater flexibility for complex business requirements.

Can I set different overflow times for each routing level?

Yes, you can configure specific ring durations for each profile in your routing sequence. This allows you to have shorter ring times for primary destinations and longer times for overflow groups, optimising both response times and resource utilisation.

How many routing profiles can I add to a single schedule?

Siptalk allows multiple routing profiles within a schedule, enabling you to create sophisticated multi-tier call flows. You can configure primary, secondary, and tertiary routing destinations, plus final failover options like voicemail or external numbers.

Can call flows include both internal extensions and external numbers?

Absolutely. Siptalk's routing profiles can include any combination of internal extensions, external phone numbers, mobile phones, and even international destinations. This flexibility ensures business continuity regardless of staff location.

How do call flows integrate with time schedules and holidays?

Call flow routing works seamlessly with time schedules, allowing different routing sequences for business hours, after hours, weekends, and holidays. Each time period can have its own unique overflow path, ensuring appropriate call handling 24/7.

What happens if all destinations in a call flow are busy?

When all destinations are unavailable, calls follow your configured final failover option. This typically routes to voicemail, a queue with callback options, or an overflow message. You maintain complete control over the customer experience even in peak scenarios.

Intelligent Call Flows & Sequential Routing

Create sophisticated call overflow sequences with Siptalk's profile-based routing system. More flexible than traditional line hunting, our call flow management ensures every call reaches the right destination through intelligent waterfall routing.

Explore Call Flows View Demo

Primary Team

Overflow Group

Failover Option

Calls cascade through your configured routing profiles automatically

Beyond Traditional Line Hunting

Siptalk reimagines line hunting with profile-based routing that adapts to your business needs

Traditional Line Hunt

Fixed sequence of extensions that rings in order. Limited flexibility and difficult to modify.

Rigid sequential order
Single destination type
No time-based rules

Siptalk Call Flows

Dynamic profile-based routing with multiple destinations and intelligent overflow logic.

Flexible routing profiles
Mixed destination types
Time-based scheduling
Customisable overflow times

Key Benefits

Superior flexibility and control for modern business communications.

• No missed calls
• Improved response times
• Better resource utilisation
• Enhanced customer experience

How Profile-Based Routing Works

Configure sophisticated call flows using Siptalk's intuitive scheduling system

Create Routing Profiles

Set up individual routing profiles for each destination or group. Each profile can include multiple endpoints like extensions, external numbers, or mobile phones.

Build Your Schedule

Add multiple profiles to your schedule in priority order. The system processes calls from top to bottom, creating your custom overflow sequence.

Configure Timing

Set ring duration for each profile level. Shorter times for primary destinations ensure quick overflow, while longer times for final destinations maximise answer opportunities.

Automatic Call Flow

Incoming calls automatically cascade through your configured sequence. If the primary profile doesn't answer, calls flow to the next level, ensuring no opportunity is missed.

Example Call Flow Configuration

Sales Team Profile

Extensions 201, 202, 203

15 seconds

Support Team Profile

Extensions 301, 302, 303, 304

20 seconds

Manager Mobile Profile

0412 345 678

30 seconds

Voicemail Profile

Company voicemail box

Final destination

Real-World Call Flow Scenarios

See how Australian businesses use intelligent call routing to improve customer service

Sales Team Overflow

Maximise lead capture with intelligent overflow

Primary Sales Team

Dedicated sales specialists handle initial contact

Account Managers

Overflow to experienced team members

Sales Manager Mobile

Critical leads reach management directly

Support Desk Tiers

Escalate complex issues automatically

Level 1 Support

First-line support handles common queries

Level 2 Technical

Senior technicians for complex issues

Emergency Escalation

On-call engineer for critical issues

After Hours Coverage

24/7 availability without overtime costs

On-Call Staff

Rotating roster of available staff

Answering Service

Professional after-hours reception

Emergency Voicemail

Urgent message capture with alerts

Geographic Distribution

Route calls across multiple locations

Sydney Office

Primary Eastern states coverage

Melbourne Branch

Victorian customer support

Perth Remote Team

Western region and overflow support

Ready to Optimize Your Call Flows?

Transform your phone system with intelligent routing that ensures every call reaches the right destination, every time.

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Master Call Flow Management with Siptalk

Siptalk's profile-based routing system revolutionises traditional line hunting by offering unprecedented flexibility and control over your call flows. Unlike rigid sequential systems that force calls through a fixed order of extensions, our intelligent routing adapts to your business's unique needs, ensuring optimal call distribution across teams, departments, and even geographic locations.

Australian businesses are discovering the power of dynamic call routing that goes beyond simple overflow sequences. With Siptalk, you can create sophisticated routing profiles that consider multiple factors: time of day, staff availability, call volume, and business priorities. Each profile acts as an intelligent decision point, automatically directing calls to the most appropriate destination based on your predefined rules and real-time conditions.

The true advantage lies in the system's adaptability. As your business grows and evolves, your call flows can instantly adjust without requiring hardware changes or complex reprogramming. Whether you're managing a small team with occasional overflow needs or orchestrating communications across multiple offices, Siptalk's call flow management scales seamlessly. This flexibility translates directly into improved customer satisfaction, as calls are answered faster and by the right person, while your team benefits from balanced workloads and reduced stress during peak periods.

Intelligent Call Distribution

Incoming Call

Primary

Overflow

Failover

Staff

Voicemail

Seamless call routing based on your business rules

Business Phone System

Phone System Features