Information about the Service
| Description of the Service | Calls made using the service are connected using an Internet connection rather than the copper phone lines of a Public Switched Telephone Network (PSTN) that a regular landline uses. This is called Voice over IP or VoIP. It allows concurrent calls inbound or outbound to the public phone network via numbers hosted on the SipTalk Network, as well as access to send SMS. |
| Minimum term | No Contract |
| Offer Inclusions |
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| Important Offer Conditions | This is a prepaid service and you are required to ensure there is credit in your account to use this service. However, this does not mean that if you do not top up your account that it will automatically be cancelled. |
| Important Limitations | CLID Over -stamping is supported for verified numbers only. |
| Important qualifications | To use the service you will need a high speed internet access connection, a modem/router, and a VoIP phone adaptor, soft - phone client or an IP Handset. |
Information about Pricing
| Set Up Fees | $0 |
| Minimum Monthly Fee | $0 |
| Maximum Monthly Fee | NA |
Billing Information
You will only be charged for the calls made. These amounts will be deducted immediately from the balance of your account. If there is insufficient funds in your account calls will not be able to be made.
Common Call Charges (including GST)
| Local/STD calls | 15¢ untimed |
| Mobile | 25¢ per minute billed per second |
| 1300 & 13 numbers | 25¢ per call untimed |
| International Calls | International call starts from 2¢ per minute. Calls are charged per minute or part thereof. For all international call rates, see http://siptalk.com.au/rate.php |
| Web SMS; | 15¢ per message, per recipient |
Other Information
| Access your call and data usage information | You can access your call and data usage information by logging in to your customer account portal via this Link http://siptalk.com.au/client/index.php?module=siptalk&action=login&type=0 |
| Customer Service contact details | Customer Support Service can be contacted:
Monday to Friday; 9:00am to 6.00pm CST NSW (Sydney) 02 9098 1400 VIC (Melbourne) 03 8566 7100 QLD (Brisbane) 07 3088 3000 WA (Perth) 08 6355 5400 SA (Adelaide) 08 7477 8200 Or Customer Service (accounts) 08 8382 5967 9:00am to 5.30pm CST Monday to Friday http://siptalk.com.au/contact.php |
| How to access our dispute resolution process | Either use the Customer Service Contact Details above or submit your concerns via complaints@siptalk.com.au. |
| TIO contact details | At SipTalk we take pride in ensuring our customer's satisfaction. If we haven't met your expectations or you are otherwise dissatisfied with our service please let us know. However, if you have exhausted all avenues for resolving your complaint and if you are still not satisfied with the resolution, you may seek further assistance from external channels, such as the Telecommunications Industry Ombudsman (TIO). http://www.tio.com.au/about-us/contact-us |
Payment Methods
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