Information about the Service
Description of the Service Calls made using the service are connected using an Internet connection rather than the copper phone lines of a Public Switched Telephone Network (PSTN) that a regular landline uses. This is called Voice over IP or VoIP.
It allows concurrent calls inbound or outbound to the public phone network via numbers hosted on the Siptalk Network, as well as access to send SMS.
Minimum term No Contract
Offer Inclusions
  1. Web SMS 5¢ each
  2. Mobile -8.7¢ per min
  3. Untimed Local/STD calls for 1.7¢
  4. International calls from 2¢ per min (http://siptalk.com.au/rate.php )
  5. Free Siptalk to Siptalk
  6. 1300 & 13 numbers – 23¢ per call
  7. Online account management portal access
  8. CLID Over -stamping (Number presented on outbound calls)
  9. DID numbers 50c per month
  10. $5 Free Credit applied to new customers on initial sign up only
Important Offer Conditions This is a prepaid service and you are required to ensure there is credit in your account to use this service.
However, this does not mean that if you do not top up your account that it will automatically be cancelled.
Important Limitations CLID Over -stamping is supported for verified numbers only.
Important qualifications To use the service you will need a high speed internet access connection, a modem/router, and a VoIP phone adaptor, soft - phone client or an IP Handset.
Information about Pricing
Set Up Fees $0.00
Minimum Monthly Fee $0.00
Maximum Monthly Fee NA
Billing Information

You will only be charged for the calls made. These amounts will be deducted immediately from the balance of your account. If there is insufficient funds in your account calls will not be able to be made.

Common Call Charges (including GST)
Local/STD calls 1.7¢ untimed
Mobile 8.7¢ per minute billed per second
1300 & 13 numbers 23¢ per call untimed
International Calls International call starts from 2¢ per minute. Calls are charged per minute or part thereof. For all international call rates, see http://siptalk.com.au/rate.php
Web SMS; 5¢ per message, per recipient
Other Information
Access your call and data usage information You can access your call and data usage information by logging in to your customer account portal via this Link http://siptalk.com.au/client/index.php?module=siptalk&action=login&type=0
Customer Service contact details Customer Support Service can be contacted:
Monday to Friday; 9:00am to 6.00pm CST
NSW (Sydney) 02 9098 1400
VIC (Melbourne) 03 8566 7100
QLD (Brisbane) 07 3088 3000
WA (Perth) 08 6355 5400
SA (Adelaide) 08 7477 8200
Or
Customer Service (accounts) 08 8382 5967
9:00am to 5.30pm CST
Monday to Friday
http://siptalk.com.au/contact.php
How to access our dispute resolution process Either use the Customer Service Contact Details above or submit your concerns via complaints@siptalk.com.au
TIO contact details At Siptalk we take pride in ensuring our customer's satisfaction. If we haven't met your expectations or you are otherwise dissatisfied with our service please let us know. However, if you have exhausted all avenues for resolving your complaint and if you are still not satisfied with the resolution, you may seek further assistance from external channels, such as the Telecommunications Industry Ombudsman (TIO). http://www.tio.com.au/about-us/contact-us