business phone systems in melbourne

Your office is where the real work gets done. It's the control centre for all of your company's departments. Keeping your customers happy starts here.

This gets difficult when you don't have a good phone system though. You need a reliable system that works for your company. You'll find that it reduces employee frustrations and helps you keep important customers.

But how do you find the best business phone systems in Melbourne? What makes a business phone system worth it to your company? 

You need practical advice to find the best business phone systems in Australia. So read on to learn everything you should be getting from Melbourne business phones and where you can find the best system for your business.

Scalability

For small and medium-sized businesses, growth is going to be extremely important. This is hard to accomplish when you can't keep up with the number of calls coming into your office. 

Dropped calls can mean lost customers. But hiring new people does nothing if they can't help take some of those calls. This means you need a phone system that can grow as your business does. 

Scalability refers to the ability of your system to grow with your business. A good phone system will have this ability. 

When you start to notice that your phones have been busier than usual, then all you need to do is get another phone added to your system. After that, you just need to hire someone new who can help answer it. This effectively lets your office get to more calls in one day.

This means that your business won't have to drop calls from important clients. You won't need to chase down people who tried to call your office while the lines were all busy. This improves customer satisfaction and gives you more time to focus on your other tasks that get forgotten about when the phones are busy.

Call Volume

Being able to hear the person on the other end of your call is important, but it's not what this refers to in this case. It means the number of calls that you might receive at one time. 

How many calls can your office phones handle at one time? What happens to calls that your staff can't get to? How easy is it for them to return calls when they're missed?

These are all questions you should be asking yourself when shopping for business phones. You need to be able to manage the number of customers that call at the same time.

Again, the last thing you want is dropped calls. This can lead to losing customers, which won't help your business grow.

So you need to be sure that your phones can handle the volume. Even if you need to put callers in a queue to deal with one by one, the phones need to be answered quickly. 

Good business phone services will help you set up your phone system the way your office needs it for this reason. You should be able to customize how the call volume is handled when all phones are busy so that you don't need to drop calls.

Call Waiting Options

To that end, your phone system should have customizable options for incoming calls. You might have an automatic receptionist answer the phone to direct calls to the right people. You could have callers automatically put into a queue for you to handle.

Other settings might include playing music when the customer is placed on hold. You can also have the system tell the customer how close their call is to being answered. This gives customers peace of mind that they haven't been forgotten about while they wait.

This gives you a method of how to deal with incoming calls. It keeps calls organized and easy to handle. This means that no call gets dropped or forgotten about.

This can be helpful when you have a high call volume. It can be stressful to manage a lot of phones. You might find yourself already on a call when the phone starts ringing.

A good office phone system can reduce this stress by managing the line of calls for you. All you need to do is take a breath and handle each call one at a time.

Ring Groups

When someone calls your office, they're most likely calling an extension. This allows them to reach the specific person or department that they wanted to speak to in the first place. It makes directing phone calls much smoother when you have this option.

And to make things even easier, you can set up an entire department with multiple phones for them. Each phone in the department can be set up with the same extension number. This means that when someone calls that specific department, all of the phones will ring so anyone there can answer.

These are set up on a first-come-first-serve basis. When the phones start ringing, the first to pick up gets to take care of the call. So anyone that's already on the phone won't need to worry about answering incoming calls as well.

If you find that one of your departments is busier than others, then this is a good idea for your business. It allows you to direct calls to the right people more efficiently. Those who work in the department can handle calls quickly and calmly.

Furthermore, customers can get their questions or issues resolved much more efficiently when your office's phones are set up this way. 

The Best Business Phone Systems in Melbourne

To be the best in your business, you're going to need the best business phone systems in Melbourne. They must be scalable and customizable to fit your business's needs. 

That's why the best Melbourne business phones come from Siptalk. We have over twenty years of experience in helping businesses get the best phone systems possible for their needs. We offer fair prices and customizable systems for your office.

Schedule a free consultation today and see what we can do for your business.